Web Product Implementation Specialist Italian or German Speaker in Lisbon Full Time

As a Web Product Implementation Specialist, you will be supporting EMEA based clients and will be
responsible for establishing a new service specifically dedicated to client’s high profile & critical
programs.

Part of your daily activities will be:
• Communicate with advertisers and internal sales and services teams via phone, email, chat and video
conferences
• Perform and verify the implementation of web-based products with customers
• Give guidance, support, and train customers on how to use the products
• Deliver high quality service to your customers, exceeding client expectations and quality scoring
measures

Key Skills and Experience:

• Serviced language at least C1 level, good English at least B2 level
• Basic understanding or interest for JavaScript, HTML5 and CSS/CSS3
• Basic understanding or interest for CMS platforms at like Wordpress/Shopify/Wix/Joomla or similar
• Experience or interest for online advertising or ad product experience
• Troubleshooting skills
• Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
• Experience working in a B2B environment
• Strong communication, customer service, relationship management and support skills

What’s in for you:

Paid Training

Training offered includes Google ads produce training and an introduction into JavaScript and HTML5.

The training period for the Implementations Specialist position is six weeks of classroom training.

Signing Bonus : 3500 € Italian Speaking – 4000 € German Speaking

Contract details
• Fixed-term, renewable employment contract with a base salary + performance-based bonus;
• Initial contract with a duration of 12 months;
• One contract renewal with a duration of 12 months;
• Permanent employment contract after 2 years;
• Private health insurance immediately after contract signature (additionally to the standard insurance).

RELOCATION PACKAGE

  Airport pick-up and administrative assistance with your registration in Portugal;
• Reimbursement of your initial flight expenses after 9 months of successful integration;
• Yearly complementary two-way flight ticket back to your home country (within the EU);
• Accommodation in one of our company’s shared apartments;
• Free Portuguese lessons, sports activities, cooking lessons and much more!!